All content of this site canoe.design is the sole property of Canoe Inc., with the exception of our product images, which are the property of their respective owners. All images, graphics, and copy are protected by international copyright and intellectual property laws. You may not copy, transfer, reproduce, retransmit, or modify the any portion of this site without the express written permission of Canoe Inc.
Canoe only collects information on our customers for the sole purpose of order tracking and records keeping of orders placed online. This information is limited to customer name, address, email, telephone number, and IP addresses.
Canoe will only contact you by phone in the event of a problem with a web order placed via canoe.design .
At the time of checkout you have the option of joining the Canoe mailing list. Canoe may occasionally send you email regarding new product lines and store information. You have the option to discontinue these emails at any time by following the link at the bottom of every email.
At no time does Canoe Inc. retain sensitive information such as credit card numbers. Canoe does not share your customer information under any circumstances.
Canoe collects IP addresses in two cases. Our web tracking service collects IP address for the sole purpose of tracking web usage. This information is separate from our customer database. At no time does Canoe collect information on customers specific browsing habits. Canoe also records your IP address at the time of check out to aid in the prevention and tracking of credit card fraud.
Canoe takes privacy and security very seriously. We have taken every precaution to secure your privacy online, at our data centers and at our physical location to protect against the theft, manipulation, and loss of information collected at canoe.design. Your information is password protected and is available only to persons whom need it to fulfill your web orders, or answer specific questions that you may have.
Canoe.design does not set cookies, rather we set session variables. Session variables are set to specifically keep track of your shopping.
In using this site you agree to the terms and conditions outlined in this document. Please take a moment to review these terms and conditions. In using canoe.design , you accept these terms and conditions. If you do not accept these terms and conditions, please do not use canoe.design.
These terms and conditions may change at any time. Canoe reserves the right to update and maintain these terms and conditions without prior written notice. Your usage of canoe.design is bound by the terms and conditions outlined you visit, we therefore encourage you to review these terms and conditions each time you use this site.
Canoe will process your online order as soon as we are able, typically within 1-2 business days, given all items are in stock. Occasionally items may be oversold. All backordered items will ship as we receive them in the shop and therefore items ordered together may not be shipped together. We will contact you if any of your items are backordered in the event that changes are needed to proceed with the order. Canoe reserves the right to cancel and refund any order, for any reason.
We process orders Tuesday - Saturday.
Canoe ships all orders via USPS or UPS, whichever is most cost-effective. Your shipping cost will be outlined at the time of checkout. It is the customer's responsibility to ensure that the shipping address is complete and accurate, the delivery address is accessible, and to notify us if an address does not accept UPS or USPS delivery prior to ordering. Orders that require rerouting or reshipping due to address errors, service limitations or delivery access issues (gated community, etc.) may incur additional shipping costs. If shipments are returned to us, the original shipping cost is not refundable.
Due to the high order value, all jewelry and watch orders over $200 will ship with Signature Required.
Upon shipping you will receive a confirmation email with the details of your order. You may track your order via the USPS or UPS website after your order has shipped.
Any questions about your order may be directed to info@canoe.design
Items purchased from Canoe may be returned for store credit only within 30 days of purchase provided they are in their original condition and packaging. Apothecary items must be unopened and unused.
Please note: All shipping fees are non-refundable unless the product is determined to be defective or damaged. Canoe does not issue paid return labels unless the wrong product was shipped, the product is damaged, or the product is defective.
Please contact us if you have questions or concerns about our Return Policy.
Canoe ships products internationally with certain guidelines and requirements in place.
A $50 minimum purchase required.
International orders cannot be processed through our website. Shipping costs can be determined on a quotation basis.
To receive a shipping quote, please email info@canoe.design with the following:
Prepayment is required.
Orders ship USPS International Priority Mail, with delivery in 6-12 business days. All orders are fully insured and trackable.
All sales are final—returns are not accepted on international sales with the exception of damaged or defective merchandise.
International orders may be subject to duties, import fees or taxes levied by Customs in the country of delivery. Canoe is not responsible for these costs, nor can we advise or anticipate what they may be. Fees typically range from 20% - 40% of the total order cost. We recommend contacting your local Customs office to determine potential charges BEFORE you place an order.
If shipments are refused due to unwanted Customs charges, you will be billed for both outbound and return shipping along with all associated fees.
Delivery may be delayed by customs processing which occurs out of our control. Canoe is not responsible for these delays, nor can we make customer accommodations for them.
All orders are subject to final product availability. Canoe reserves the right to refuse international orders for any reason, at our sole discretion.
This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Canoe shall not be liable for any damages of any kind related to your use of this site.
We make every reasonable effort to provide accurate information about product prices on our website. Nevertheless, pricing inconsistencies and errors may appear on the website as a result of human error or other factors. Accordingly, we do not guarantee the prices set forth on the website and reserve the right to cancel any order for an item that was based on a pricing error on the website. If your order is cancelled due to a pricing error on the website, we will notify you of the cancellation. Prices on the website are subject to change without notice.
Every reasonable effort is made to describe and depict products on this website accurately. Canoe can not be held responsible for variances in product appearance due to individual computer monitors. All textiles may have slight differences in color intensity and tone due to dye lot variances.